Returns & Refund Policy

Last updated: 24 August 2026

1. Scope and International Availability

This Returns & Refund Policy applies to purchases made through nissakeetrending.com.

We offer international delivery to countries and destinations where a suitable shipping service is available. Product availability, delivery options, and return arrangements may vary depending on the destination and supplier.

Please contact us at support@nissakeetrending.com before returning any product. Returns sent without prior written authorization, or to an address not provided by us, may not be accepted.

2. Right of Withdrawal for European Union Customers

If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason, subject to the exceptions described below.

The withdrawal period expires 14 days after the day on which you, or a person designated by you other than the carrier, receives the goods.

To exercise this right, email support@nissakeetrending.com before the withdrawal period expires. Please include your name, order number, the product concerned, and a clear statement that you wish to withdraw from the purchase.

After notifying us, you must return the product within 14 days by following the return instructions and using the return address provided by us.

3. Customers Outside the European Union

For customers outside the European Union, change-of-mind returns may be considered according to the destination, product, supplier arrangements, and applicable local law.

Any mandatory consumer rights provided by the laws of the customer’s country remain unaffected.

Products that are defective, damaged, incorrectly supplied, or materially different from their description will be handled in accordance with Section 7 of this policy, regardless of the customer’s location.

4. Return Conditions

Unless the product is defective or non-conforming, returned products must:

• be complete and in their original condition;
• include all accessories, instructions, labels, and original packaging where reasonably possible;
• show no handling beyond what is reasonably necessary to inspect the nature, characteristics, and functioning of the product.

Customers may be responsible for any reduction in value caused by handling beyond what is reasonably necessary to inspect the product.

5. Return Authorization and Address

Because products may be supplied and shipped by different international logistics partners, the applicable return address depends on the product, order, destination, and supplier.

A return address will be provided only after the return request has been reviewed and authorized in writing.

Do not return a product to the address shown on the original parcel unless we expressly instruct you to do so. That address may belong to a carrier or processing facility that cannot accept returns.

The authorized return address may be located outside the customer’s country and, depending on the product and supplier, may be outside the European Union. Customers considering a purchase may contact us before ordering to request additional information about the possible return destination.

Supplier arrangements do not limit the customer’s mandatory consumer rights. If a defective or non-conforming product cannot reasonably be returned, we will provide an appropriate solution in accordance with applicable law.

6. Return Shipping Costs

For an authorized return resulting solely from a change of mind, the customer is responsible for the direct cost of returning the product, provided this responsibility was disclosed before purchase.

We recommend using a tracked shipping service and retaining proof of shipment. We are not responsible for a returned parcel until it reaches the authorized return destination.

If a product is defective, damaged, incorrectly supplied, or materially different from its description, Nissakee Trending will provide an appropriate remedy and bear reasonable return shipping costs whenever a return is required.

7. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery. If the product is damaged, defective, incorrect, or materially different from its description, contact support@nissakeetrending.com as soon as reasonably possible.

Please provide:

• your order number;
• a description of the problem;
• clear photographs or video showing the product, packaging, and shipping label where relevant.

Depending on the circumstances and applicable law, the appropriate remedy may include repair, replacement, a price reduction, or a refund.

We will not require an unnecessarily costly or impractical international return where another appropriate remedy can reasonably resolve the issue.

Nothing in this policy limits any mandatory statutory rights or legal guarantees available to consumers.

8. Exceptions to the Right of Withdrawal

The right of withdrawal may not apply to:

• goods made to the customer’s specifications or clearly personalized;
• sealed goods that are not suitable for return for health protection or hygiene reasons after the seal has been removed;
• goods that deteriorate or expire rapidly;
• goods that, after delivery, become inseparably mixed with other items;
• any other product excluded from the right of withdrawal under applicable law.

An exception will apply only where legally permitted and relevant to the product concerned.

9. Refunds

Once the returned product is received and inspected, we will notify you of the outcome.

For a valid EU withdrawal, we will refund payments received for the returned product, including the cost of standard delivery where required by law. Additional costs resulting from choosing a delivery method more expensive than our standard delivery method are not refundable.

Refunds will be issued to the original payment method within 14 days after we are informed of a valid withdrawal. We may withhold the refund until we receive the returned goods or the customer provides evidence of return, whichever occurs first.

The time required for the refund to appear in the customer’s account may depend on the bank or payment provider.

10. Order Cancellation

If you wish to cancel an order before shipment, contact us immediately at support@nissakeetrending.com.

We will try to stop processing, but cancellation cannot be guaranteed once an order has entered fulfillment or has been shipped. If shipment cannot be stopped, the applicable return procedure must be followed after delivery.

11. Contact

For return, refund, or withdrawal requests, contact:

Email: support@nissakeetrending.com
Website: https://nissakeetrending.com